This Web Site Availability Terms of Use Agreement applies to you if you have ordered *any* hosting plans ("Service") and you are in good financial standing with Intrinsic Technologies.
Intrinsic Technologies endeavors to have network connectivity available for http access by third parties 99% of the time ("Web Site Availability").
Intrinsic Technologies manages account information, credits, payments and invoicing with ModernBill. Modernbill is the name of the program database engine that is hosted on our network. At any time a client may login to their account and view the status of their account. Clients may also make payments towards any open invoice at any time via ModernBill. PayPal and 2Checkout are third party vendors that maintain credit card information for the processing of payments. In order to submit payments, the creation of an account with these vendors is optional. In order to submit a subscription payment, the creation of an account is needed. The account created with PayPal and/or 2Checkout has no association and/or relationship with Intrinsic Technologies, nor do we have any responsibility for the maintenace of this third party account. In order for subscription payments to work correctly, the account created with PayPal or 2Checkout must contain identical information, if it is not, payments will not be completed. Intrinsic Technologies is not responsible for incompleted payments as a result of issues or errors from incorrect matching information between the payment vendor and ModernBill. In the case of account termination, Intrinsic Technologies is also not responsible for the termination for your account with the third party payment vendor.
Invoices are automatically sent out using ModernBill. If a payment is not recieved within 48 hours the account is suspended. If payment is not recieved within 1 week the account is terminated and all data is deleted. If you have not recieved any email notices please make sure all email from Intrinsic Technologies is added to your whitelist so it is allowed for delivery. Often free email addresses like hotmail, yahoo or gmail, ect. have system wide spam filters, and because the ModernBill email is an automated email it is occasionaly blocked by these automated spam filters. If you do use a free email service, we strongly recomend that once your hosting package has been created with us, to change your main account email address to the one hosted with us in order to ensure the prompt delivery of email. We are not responsible for the management of your email and/or spam filters.
In the event that there is no Web Site Availability, Intrinsic Technologies will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:
Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%
In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no Web Site Availability. You must request credit by submitting a sales ticket from our support section of our website. For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Intrinsic Technologies. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, facilities or applications, or (iii) circumstances beyond Intrinsic Technologies reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.
On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Intrinsic Technologies. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Intrinsic Technologies, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.
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